FREQUENTLY ASKED QUESTIONS

MasterGuard Track Record

What is MasterGuard's track record for life safety?

MasterGuard was established in 1971. We have millions of products that have been installed. These products have saved thousands of lives and millions of dollars in property. There has never been a life lost or serious injury due to the result of a MasterGuard product failure.

MasterGuard Warranty

What is the MasterGuard Warranty?

MasterGuard has many products. The MasterGuard heat alarm comes with a 25 year Product Replacement Warranty. To see details go to: http://www.masterguard.com/downloads/manuals/QR50_manual.pdf

The MasterGuard smoke alarm comes with a 2 year Limited Warranty and a 25 year Product Replacement Warranty. To see details go to: http://www.masterguard.com/downloads/manuals/380Series_manual.pdf

All MasterGuard products come with Limited Warranty that includes life-time fire replacement. If you have a fire in which any of your MasterGuard products become damaged, we will replace those products at no cost when you provide us with some basic information.

MasterGuard Service

Does MasterGuard service their fire protection products?

MasterGuard products are serviced by the independent authorized dealer who sold and installed the particular products. If you are having trouble finding the independent authorized distributor please go to www.masterguard.com or call us at 1-877-453-3473.